Effective Date: October 2, 2026

At Calgary Luxury Windows & Exteriors, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or engage with our services.

1. Information We Collect

When you interact with our website or services, we may collect the following types of information:

Personal Identification Information: Your name, email address, phone number, site address, and other relevant details you provide during inquiries or interactions with us.

Usage Data: Browser type, IP address, location, and other non-personal information regarding your use of our website.

2. How We Use Your Information

The information we collect may be used for the following purposes:

To process and respond to inquiries and requests for quotes or services.

To send you information about our services, promotions, or updates that may be of interest to you (with your consent).

To send you appointment reminders, project updates, and other non-marketing communications related to your service.

To improve the performance and functionality of our website.

To comply with legal obligations or protect the rights and safety of Calgary Luxury Windows & Exteriors.

3. SMS / Text Messaging

Providing a phone number on a quote or booking form does not subscribe you to marketing emails or text messages. We use your contact details to respond to your request and coordinate service. If we offer optional SMS updates or promotions, we will ask for any required consent separately.

For any SMS communications you separately agree to receive:

Message frequency may vary.

Message and data rates may apply.

Text HELP for assistance.

Reply STOP at any time to opt out and stop receiving messages.

Mobile opt-in data and consent will not be shared with or sold to third parties for marketing purposes.

4. How We Share Your Information

We do not share your personal information with third parties unless necessary for the provision of our services or required by law. This may include:

Service Providers: Trusted partners who assist in delivering our services (for example, installation partners, suppliers, and CRM platforms).

Legal Compliance: Disclosure required by law or in response to lawful requests by public authorities.

We do not sell your personal information.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure; however, we are committed to using commercially reasonable means to protect your data.

6. Your Rights

You have the right to:

Access, update, or delete your personal information.

Opt out of marketing SMS messages by replying STOP to any text message, or by contacting us directly.

Opt out of marketing emails by following the unsubscribe link in any email.

Request a copy of the personal data we have collected about you.

7. Cookies

Our website may use cookies to enhance user experience. Cookies are small files stored on your device that help us analyze web traffic and improve website functionality. You can disable cookies through your browser settings, though this may affect some website features.

We use Microsoft Clarity to understand how visitors interact with our website through session recordings and heatmaps, including clicks, scrolling, and page navigation. Clarity uses cookies and collects device and usage information. Form inputs and the quick quote form, including its review summary, are masked from recordings. Learn more about Microsoft's data practices at https://privacy.microsoft.com/privacystatement.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Calgary Luxury Windows & Exteriors

Phone: (403) 835-9350

Email: info@luxuryexterior.ca

Service Area: Calgary, Alberta, Canada and surrounding communities

By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy.